Check-in & Check-out Timings

Early Check-in Policy

• Early check-in is subject to room availability.
• Before 08:00 AM: Charged as one additional night.
• 08:00 AM – 12:00 Noon: 25% day-use charge may apply.
• Please inform the hotel in advance for early check-in requests.

Late Check-out Policy

• Up to 01:00 PM: Complimentary (subject to availability).
• 02:00 PM – 06:00 PM: 50% day-use charge.
• After 06:00 PM: Full night's charge applicable.

Booking & Confirmation Policy

• Booking confirmation voucher or advance payment receipt is required.
• Walk-in bookings are accepted subject to availability.
• OTA bookings must present the booking reference or voucher.
• The name on the booking must match the government-issued ID.

Payment Policy

• Accepted payment methods: Cash, UPI, Net Banking, Credit Card and Debit Card.
• Full payment or a security deposit may be collected during check-in.
• Incidental expenses must be settled during check-out.
• GST will be charged as per Government regulations.

Identity & Documentation Requirements

Accepted Government ID Proofs

• Aadhaar Card
• Passport
• Driving Licence
• Voter ID Card
• PAN Card (Indian Nationals)
• Passport is mandatory for Foreign Nationals.
• Foreign nationals must complete the C-Form during check-in.
• Sikkim Inner Line Permit (where applicable) must be produced.

Guest Conduct & House Rules

• Guests are requested to maintain peace and decorum throughout the property.
• Loud music and disruptive behaviour are not permitted.
• Smoking is allowed only in designated smoking areas.
• Alcohol consumption must comply with local laws and regulations.
• Pets are not allowed unless approved by the hotel management.
• Visitors are permitted only between 10:00 AM and 08:00 PM.
• Overnight visitors must register at the Front Desk.
• Outside food and beverages are not permitted.

Unmarried / Unrelated Couples Policy

• All guests are welcome without discrimination.
• A valid government-issued photo ID is mandatory for all guests.

Child Policy

Extra Bed & Breakfast Charges (CP Plan)

Cancellation & No-show Policy

• Cancellation terms depend on the booking source.
• No-show bookings will be charged as per the applicable policy.
• Please inform the hotel at least 24 hours before cancellation or amendment.
• Cancellation is permitted until the scheduled check-in time.

Damage & Loss Policy

• Guests are responsible for any damage caused during their stay.
• Damage charges will be recovered during check-out.
• The hotel is not responsible for the loss of cash or valuables.

Special Requests

• Flowers, cakes, decorations and room preferences can be arranged upon request.
• Additional charges may apply.
• Please inform the hotel in advance about any medical or accessibility requirements.

Privacy & Data Policy

• Guest information is collected only for statutory compliance and hotel records.
• Personal information will not be shared with third parties except where required by law.